Failing Knowledge Sources of Type 'Web' are Stuck In Progress

Incident Report for Twilio

Resolved

All Knowledge Services are Operational and the Stuck Web Crawls are also completed. The issue has been resolved and Knowledge Services are operating normally at this time.

Posted Jul 10, 2026 - 17:46 PDT

Monitoring

The issue has been identified and mitigated. All new knowledge sources for web should be process correctly now. For the affected Crawls, they are being re-processed. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 10, 2026 - 17:30 PDT

Update

We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 10, 2026 - 17:17 PDT

Update

We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 10, 2026 - 15:17 PDT

Investigating

We are observing knowledge sources of type 'web' are stuck in progress because the status update to set them to 'Failed' is failing. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 10, 2026 - 14:17 PDT

This incident affected: CONVERSATIONS (Enterprise Knowledge).