SMS Delivery Delays to Smart in Philippines

Incident Report for Twilio

Resolved

We are no longer experiencing delivery delays when sending messages to the Smart network in Philippines. This incident has been resolved.

Posted Dec 16, 2025 - 20:59 PST

Monitoring

We are observing recovery in delivery delays when sending messages to the Smart network in Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 16, 2025 - 19:20 PST

Update

We are still experiencing SMS delivery delays when sending messages to the Smart network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 16, 2025 - 17:32 PST

Investigating

We are experiencing SMS delivery delays when sending messages to the Smart network in Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 16, 2025 - 16:39 PST

This incident affected: CARRIER NETWORK (SMS, APAC) and PROGRAMMABLE MESSAGING (SMS).