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        SendGrid Customer Friendly Name Display Issue in Console

        Incident Report for Twilio

        Resolved

        The issue where the "Friendly Name" within the SendGrid Console could not be edited and displayed the default friendly name has been resolved. SendGrid console is now operating normally at this time.
        Posted Sep 11, 2025 - 13:44 PDT

        Monitoring

        Our engineering team has implemented a fix and "Friendly Name" within SendGrid Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Sep 11, 2025 - 13:13 PDT

        Update

        We are investigating an issue within SendGrid Console where "Friendly Name" can not be edited and will display the default friendly name. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Sep 11, 2025 - 12:47 PDT

        Investigating

        Our monitoring systems have detected a potential issue within SendGrid Console where "Friendly Name" can not be edited and will display the default friendly name. We will update as soon as we have more information.
        Posted Sep 11, 2025 - 12:19 PDT
        This incident affected: DEVELOPER TOOLS (Console).