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SMS Delivery Failures to AT&T Network in the US from a Subset of Longcodes
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery failures to the AT&T Network in the US from a subset of long codes. This incident has been resolved.
Monitoring
We are observing successful SMS delivery to the AT&T Network in the US from a subset of long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are continuing our investigation and are updating the affected component to 'Carrier Network - SMS Long Code, North America' in order to match the description of the issue. The affected component was incorrectly listed previously as 'Carrier Network - MMS Long Code, North America'. We apologize for any confusion this caused. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are continuing our investigation and are updating the affected component to 'Carrier Network - SMS Long Code, North America' in order to match the description of the issue. The affected component was incorrectly listed previously as 'Carrier Network - MMS Long Code, North America'. We apologize for any confusion this caused. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to investigate the issue causing SMS delivery failures to the AT&T Network in the US from a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
This incident causing SMS Delivery Failures to AT&T Network in the US from a Subset of Longcodes was prematurely resolved in one of our previous posts. Please refer to https://status.twilio.com/incidents/wzjmpthblxjp for previous updates. We continue to investigate the issue causing SMS delivery failures to the AT&T Network in the US from a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
We apologize for the inconvenience and for any confusion this may have caused
We apologize for the inconvenience and for any confusion this may have caused
This incident affected: CARRIER NETWORK (SMS Long Code, North America).