Inbound Call Failures to a Subset of Twilio Italy Phone Numbers in Rome.

Incident Report for Twilio

Resolved

We are no longer observing call failures to a subset of Twilio Italy phone numbers In Rome. This incident has been resolved.

Posted Aug 07, 2020 - 08:09 PDT

Update

We are continuing to monitor for any further issues. We expect to provide another update in 2 hours or sooner once more information becomes available.

Posted Aug 07, 2020 - 06:20 PDT

Monitoring

We have started seeing recovery for inbound calls to the subset of Twilio Italy Phone Numbers in Rome. We will continue to monitor to ensure a full recovery. We expect to provide another update in 60 minutes or sooner when there is more information to share.

Posted Aug 07, 2020 - 05:21 PDT

Update

Our Engineers are still working with the underlying carrier to solve this issue. We will provide more updates as soon as they become available.

Posted Aug 07, 2020 - 04:38 PDT

Update

Our Engineers are still working with the underlying carrier to solve this issue. We will provide more updates as soon as they become available.

Posted Aug 07, 2020 - 02:13 PDT

Investigating

We are observing a subset of call failures to Twilio Italy phone numbers In Rome. We are currently working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.

Posted Aug 07, 2020 - 01:07 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).