Outbound Call Failures to Malaysia

Incident Report for Twilio

Resolved

We are no longer experiencing outbound call failures to Malaysia. All systems are operating normally. This incident has been resolved.

Posted May 28, 2021 - 05:07 PDT

Monitoring

We have started seeing recovery for outbound calls to Malaysia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 28, 2021 - 04:07 PDT

Update

We are continuing to work with our carrier partners to investigate the issue with outbound calls to Malaysia. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 28, 2021 - 03:06 PDT

Update

We have detected an issue with outbound calls to Malaysia. Our engineering team has been alerted and is actively investigating. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted May 28, 2021 - 02:31 PDT

Investigating

Our monitoring systems have detected a potential issue with calls to Malaysia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 28, 2021 - 02:07 PDT

This incident affected: CARRIER NETWORK (Voice, APAC).