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        MMS Delivery Delays to AT&T in the US From a Subset of Shortcodes and Toll Free Numbers

        Incident Report for Twilio

        Resolved

        We are no longer experiencing MMS delivery delays when sending messages to AT&T in the US from a subset of shortcodes and toll free numbers. This incident has been resolved.
        Posted May 26, 2023 - 18:34 PDT

        Monitoring

        We are observing recovery in MMS delivery delays when sending messages to AT&T in the US from a subset of shortcodes and toll free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 26, 2023 - 16:39 PDT

        Update

        We are still experiencing MMS delivery delays when sending messages to AT&T in the US from a subset of shortcodes and toll free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted May 26, 2023 - 14:15 PDT

        Update

        We are still experiencing MMS delivery delays when sending messages to AT&T in the US from a subset of shortcodes and toll free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 26, 2023 - 12:20 PDT

        Investigating

        We are experiencing MMS delivery delays when sending messages to AT&T in the US from a subset of shortcodes and toll free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted May 26, 2023 - 11:21 PDT
        This incident affected: CARRIER NETWORK (MMS Short Code, North America, MMS Toll-Free, North America).