SMS Delivery Report Delays to US Verizon from A Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing delays in receiving message delivery reports when sending messages to US Verizon on a subset of short codes. This incident has been resolved.

Posted Oct 28, 2021 - 03:21 PDT

Monitoring

We are observing recovery in receiving message delivery reports when sending messages to US Verizon on a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 28, 2021 - 01:23 PDT

Update

We are continuing to experience delays in receiving message delivery reports when sending to US Verizon on a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 28, 2021 - 00:44 PDT

Investigating

We are experiencing delays in receiving message delivery reports when sending to US Verizon on a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Posted Oct 27, 2021 - 23:44 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).