SMS Delivery Delays to Onvoy Spectrum in the US for a Subset of Long Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Onvoy Spectrum. This incident has been resolved.

Posted Dec 19, 2023 - 23:18 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Onvoy Spectrum. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 19, 2023 - 21:18 PST

Update

We continue to experience SMS delivery delays when sending messages to Onvoy Spectrum. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 19, 2023 - 18:26 PST

Update

The issue causing SMS delays when sending messages to Onvoy Spectrum has been identified. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 19, 2023 - 16:26 PST

Identified

The issue causing SMS delays when sending messages to Onvoy Spectrum has been identified. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 19, 2023 - 15:30 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 19, 2023 - 14:33 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America).