Some Customers May Have Incorrect Balances Reflected on Their Account

Incident Report for Twilio

Update

Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.

Posted Nov 02, 2026 - 09:30 PST

Investigating

Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.

Posted Nov 02, 2026 - 08:37 PST

This incident affects: TWILIO PLATFORM (Billing).