Increased Internal SMS Filtering

Incident Report for Twilio

Resolved

The issue affecting SMS delivery from Alphanumeric Sender IDs which are getting blocked internally due to internal filtering has been resolved, and the service is functioning normally at this time.

Posted Jun 07, 2022 - 05:09 PDT

Update

We are continuing to see recovery for the issue SMS delivery from Alphanumeric Sender IDs which are getting blocked internally due to internal filtering. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 07, 2022 - 04:46 PDT

Monitoring

We have started seeing recovery for the issue SMS delivery from Alphanumeric Sender IDs which are getting blocked internally due to internal filtering. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 07, 2022 - 04:16 PDT

Update

We are continuing to investigate the issue SMS delivery from Alphanumeric Sender IDs which are getting blocked internally due to internal filtering. Our engineers actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 07, 2022 - 03:15 PDT

Investigating

We are experiencing issues with SMS delivery from Alphanumeric Sender IDs which are getting blocked internally due to internal filtering. Our engineers actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 07, 2022 - 02:16 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).