Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia

Incident Report for Twilio

Resolved

The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia are operating normally.

Posted Nov 06, 2026 - 07:49 PST

Monitoring

We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 06, 2026 - 07:48 PST

Investigating

Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 06, 2026 - 07:12 PST

This incident affected: CARRIER NETWORK (Voice, Latin America).