SMS Delivery Failures from Network Subscribers to a Subset of Twilio Brazil Phone Numbers

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from network subscribers to a subset of Twilio Brazil Phone Numbers is operating normally.

Posted Apr 12, 2026 - 12:13 PDT

Monitoring

We have observed a recovery in SMS delivery from network subscribers in Brazil to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 12, 2026 - 10:34 PDT

Investigating

Twilio customers may be experiencing SMS delivery failures from network subscribers in Brazil to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 12, 2026 - 09:33 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).