Inbound call failures in Brazil

Incident Report for Twilio

Resolved

Calls to Brazil are operating normally.

Posted Jan 17, 2018 - 13:56 PST

Identified

We are experiencing inbound call failures on a subset of Brazilian phone numbers specifically impacting Vitoria, Florianopolis, Porto Alegre, and Jundai. Our carrier partner has confirmed issues within their datacenter and they are working on recovery. We are currently working on resolution.

Posted Jan 17, 2018 - 12:32 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).