Call Failures from Canadian Network Subscribers to a Subset of Twilio's Toll Free Numbers

Incident Report for Twilio

Resolved

We are no longer seeing call failures from Canadian Network Subscribers to a subset of Twilio's Toll Free Numbers. This incident has been resolved.

Posted Mar 20, 2025 - 20:05 PDT

Monitoring

We have started seeing recovery for calls from Canadian Network Subscribers to a subset of Twilio's Toll Free Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 4 hr as soon as more information becomes available.

Posted Mar 20, 2025 - 16:12 PDT

Update

We are continuing to observe call failures from Canadian Network Subscribers to a subset of Twilio's Toll Free Numbers. We are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 20, 2025 - 13:56 PDT

Update

We are continuing to observe call failures from Canadian Network Subscribers to a subset of Twilio's Toll Free Numbers. We are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 20, 2025 - 11:50 PDT

Update

We are observing call failures from Canadian Network Subscribers to a subset of Twilio's Toll Free Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 20, 2025 - 10:59 PDT

Investigating

We've become aware of a potential issue with Twilio Toll Free Numbers receiving inbound calls from phone numbers originating from CA providers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 20, 2025 - 10:43 PDT

This incident affected: CARRIER NETWORK (Voice, North America).