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        Voice Signaling and Media traffic Affected for Interconnect (TNX) customers in US2

        Incident Report for Twilio

        Update

        We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jan 22, 2026 - 02:59 PST

        Update

        We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jan 21, 2026 - 02:58 PST

        Update

        We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Jan 20, 2026 - 10:57 PST

        Update

        We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Jan 20, 2026 - 02:58 PST

        Update

        We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Jan 19, 2026 - 22:58 PST

        Update

        We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Jan 19, 2026 - 18:58 PST

        Update

        We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Jan 19, 2026 - 14:59 PST

        Update

        We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jan 19, 2026 - 12:53 PST

        Monitoring

        We have mitigated the issue that was causing impact to Voice signaling and media traffic for some Interconnect (TNX) customers in US2. We are continuing to carefully monitor recovery to ensure recovery is sustained. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Posted Jan 19, 2026 - 12:21 PST

        Update

        We are still investigating an issue that may impact Voice signaling and media traffic for Interconnect (TNX) customers in US2. We are working to deploy a fix. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Posted Jan 19, 2026 - 12:16 PST

        Update

        We continue investigating an issue that may impact Voice signaling and media traffic for Interconnect (TNX) customers in US2. We are working to deploy a fix. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Posted Jan 19, 2026 - 11:42 PST

        Update

        Our engineers have identified an issue that may impact Voice signaling and media traffic for Interconnect (TNX) customers in US2. We are working to deploy a fix. We expect to provide another update in 15 minutes or as soon as more information becomes available.
        Posted Jan 19, 2026 - 11:25 PST

        Investigating

        Our monitoring systems have detected a potential issue with Programable Voice Services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Jan 19, 2026 - 10:31 PST
        This incident affects: PROGRAMMABLE VOICE US2 (PSTN US2, SIP Interface US2, Client Web US2, Client Mobile US2) and Elastic SIP Trunking US2.
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