Delays in Transcription Service

Incident Report for Twilio

Resolved

We are no longer experiencing delays in Transcription Service. This incident is now resolved.

Posted Feb 13, 2023 - 11:53 PST

Monitoring

We are observing improvements on delays in Transcription Service. We will be monitoring the issue for the next 30 minutes.

Posted Feb 13, 2023 - 11:30 PST

Update

The Engineering Team is investigating delays in Transcription Service where "Record" verb/voicemail transcription is delayed. We will provide an update in 2 hours or as soon as more information is available.

Posted Feb 13, 2023 - 10:10 PST

Update

We are continuing to investigate this issue.

Posted Feb 13, 2023 - 10:06 PST

Update

The Engineering Team is investigating delays in Transcription Service where verb/voicemail transcription is delayed. We will provide an update in 2 hours or as soon as more information is available.

Posted Feb 13, 2023 - 10:05 PST

Investigating

We are investigating delays in Transcription Service. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 13, 2023 - 09:58 PST

This incident affected: PROGRAMMABLE VOICE US1 (Speech Recognition (Gather Speech) US1).