Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        Messaging Logs "Export to CSV" Returns Empty Files

        Incident Report for Twilio

        Resolved

        Issue where Messaging Logs "Export to CSV" returns empty files has been resolved and Developer Tools - Console is operating normally at this time.
        Posted Aug 13, 2025 - 18:18 PDT

        Monitoring

        Our engineers are noticing recovery with the issue where Messaging Logs "Export to CSV" returns empty files. We will continue monitoring this issue and will provide an update in 2 hours or as soon as more information is available.
        Posted Aug 13, 2025 - 17:46 PDT

        Update

        Our engineers are investigating the issue where Messaging Logs "Export to CSV" Returns Empty Files. We will be investigating to determine the root cause of the issue and will provide an update in 2 hours, or as soon as more information is available.
        Posted Aug 13, 2025 - 15:46 PDT

        Investigating

        Our engineers have identified the issue where Messaging Logs "Export to CSV" Returns Empty Files. We will be investigating to determine the root cause of the issue and will provide an update in 1 hour, or as soon as more information is available.
        Posted Aug 13, 2025 - 14:46 PDT
        This incident affected: DEVELOPER TOOLS (Console).