Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        TrustHub, Regulatory Compliance, A2P Compliance, Toll-Free Verification and Short Codes systems are down

        Incident Report for Twilio

        Resolved

        The TrustHub, Regulatory Compliance, A2P Compliance, Toll-Free Verification, and Short Codes systems are functional. This incident has been resolved.
        Posted Sep 19, 2024 - 12:12 PDT

        Update

        The TrustHub, Regulatory Compliance, A2P Compliance, Toll-Free Verification, and Short Codes systems are functional. This incident has been resolved.
        Posted Sep 19, 2024 - 04:23 PDT

        Monitoring

        We have been informed that a fix is implemented and the TrustHub, Regulatory Compliance, A2P Compliance, Toll-Free Verification, and Short Codes systems are functional. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Posted Sep 19, 2024 - 03:51 PDT

        Investigating

        Customers attempting to access TrustHub, Regulatory Compliance, A2P Compliance, Toll-Free Verification, and Short Codes systems will receive 5xx in the console and API. We will update in the next 1 hour or as soon as we have more information.
        Posted Sep 19, 2024 - 03:38 PDT
        This incident affected: TWILIO PLATFORM (Other, Trust Hub).