SMS Delivery Failures on Canada Videotron (302-500)

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Canada Videotron Network (302-500) when texting from Twilio shortcode numbers. This incident has been resolved.

Posted Jul 13, 2021 - 01:49 PDT

Monitoring

We are observing successful SMS delivery when sending messages from Twilio shortcode numbers to Canada Videotron Network (302-500). We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 13, 2021 - 00:18 PDT

Update

We are still experiencing delivery failures when sending messages from Twilio shortcode numbers to Canada Videotron Network (302-500). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hr or as soon as more information becomes available.

Posted Jul 12, 2021 - 23:55 PDT

Investigating

We are experiencing delivery failures when sending messages from Twilio shortcode numbers to Canada Videotron Network (302-500). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hr or as soon as more information becomes available.

Posted Jul 12, 2021 - 22:56 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).