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Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Failures on Canada Videotron (302-500)
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery failures to Canada Videotron Network (302-500) when texting from Twilio shortcode numbers. This incident has been resolved.
Monitoring
We are observing successful SMS delivery when sending messages from Twilio shortcode numbers to Canada Videotron Network (302-500). We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are still experiencing delivery failures when sending messages from Twilio shortcode numbers to Canada Videotron Network (302-500). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hr or as soon as more information becomes available.
Investigating
We are experiencing delivery failures when sending messages from Twilio shortcode numbers to Canada Videotron Network (302-500). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hr or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (SMS Short Code, North America).