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        SMS Delivery Delays To Multiple Networks In Australia Via A Subset Of Twilio Numbers

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays to multiple networks in Australia via a subset of Twilio numbers. This incident has been resolved.
        Posted Jun 18, 2024 - 13:13 PDT

        Update

        We are observing recovery in SMS delivery delays when sending messages to multiple networks in Australia via a subset of Twilio numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 18, 2024 - 11:13 PDT

        Update

        We are observing recovery in SMS delivery delays when sending messages to multiple networks in Australia via a subset of Twilio numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 18, 2024 - 11:13 PDT

        Monitoring

        Our team has implemented a routing change that could mitigate the impact of this particular incident. We are observing recovery in SMS delivery delays when sending messages to multiple networks in Australia via a subset of Twilio numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 min or as soon as more information becomes available.
        Posted Jun 18, 2024 - 10:48 PDT

        Update

        We keep experiencing SMS delivery delays to multiple networks in Australia via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Jun 18, 2024 - 09:25 PDT

        Update

        We continue to experience SMS delivery delays to multiple networks in Australia via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 18, 2024 - 07:27 PDT

        Investigating

        We keep experiencing SMS delivery delays to multiple networks in Australia via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jun 18, 2024 - 06:30 PDT

        Monitoring

        We are observing recovery in SMS delivery delays to multiple networks in Australia via a subset of Twilio numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 18, 2024 - 04:34 PDT

        Update

        We continue to experience SMS delivery delays to multiple networks in Australia via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jun 18, 2024 - 02:51 PDT

        Investigating

        We are experiencing SMS delivery delays to multiple networks in Australia via a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jun 18, 2024 - 02:03 PDT
        This incident affected: CARRIER NETWORK (SMS, APAC).