Call Summaries in Voice Insights Affected

Incident Report for Twilio

Resolved

Twilio Voice Insights Call Summaries were degraded for 40 minutes between 05:00 and 05:40 Pacific Time on 12/13/2025. During this period of time, customers using Voice Insights API and Console did not see the data for the above period. The issue has now been resolved.

Posted Dec 13, 2025 - 10:54 PST