SMS Delivery Delays to and from Belgium, Canada and US via Subset of Longcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to to and from Belgium, Canada and US via Subset of Longcodes. This incident has been resolved.

Posted Oct 08, 2025 - 04:18 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to and from Belgium, Canada and US via Subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 08, 2025 - 02:21 PDT

Update

We are experiencing SMS delivery delays when sending messages to and from Belgium via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 08, 2025 - 00:32 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to and from Belgium via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 07, 2025 - 23:39 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS, Europe).