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        IOT Network Issues in Africa Due to Fiber-Cut

        Incident Report for Twilio

        Resolved

        Connectivity issues in Africa have significantly improved for impacted countries. At this time we are observing metrics consistent to those prior to the outage. The issue is now considered resolved.
        Posted Mar 20, 2024 - 17:14 PDT

        Monitoring

        Connectivity issues in Africa have significantly improved for impacted countries. At this time we are observing metrics consistent to those prior to the outage. Please not that there is still reduced capacity on the continent for some countries and this could present itself as increase latency and lower throughput until the issue is fully resolved by the network operators.

        We will continue to monitor and will provide an update within 24 hours or as soon as more information becomes available.
        Posted Mar 19, 2024 - 17:13 PDT

        Update

        Due to issues with multiple underwater cables that handle connectivity to Africa, connectivity for cellular IoT products, Super SIM and Programmable Wireless, in the region may be severely impacted up to being completely down. Impact and recovery time across networks and countries may vary significantly. Repairs to the cable could take considerable time and service may not return to normal until complete. We will continue to monitor and will provide an update within 24 hours or as soon as more information becomes available.
        Posted Mar 18, 2024 - 17:08 PDT

        Update

        Due to issues with multiple underwater cables that handle connectivity to Africa, connectivity for cellular IoT products, Super SIM and Programmable Wireless, in the region may be severely impacted up to being completely down. Impact and recovery time across networks and countries may vary significantly. Repairs to the cable could take considerable time and service may not return to normal until complete. We will continue to monitor and will provide an update within 24 hours or as soon as more information becomes available.
        Posted Mar 17, 2024 - 16:37 PDT

        Update

        Due to issues with multiple underwater cables that handle connectivity to Africa, connectivity for cellular IoT products, Super SIM and Programmable Wireless, in the region may be severely impacted up to being completely down. Impact and recovery time across networks and countries may vary significantly. Repairs to the cable could take considerable time and service may not return to normal until complete. We will continue to monitor and will provide an update within 24 hours or as soon as more information becomes available.
        Posted Mar 16, 2024 - 16:43 PDT

        Update

        Due to issues with multiple underwater cables that handle connectivity to Africa, connectivity for cellular IoT products, Super SIM and Programmable Wireless, in the region may be severely impacted up to being completely down. Impact and recovery time across networks and countries may vary significantly. Repairs to the cable could take considerable time and service may not return to normal until complete. We will continue to monitor and will provide an update within 16 hours or as soon as more information becomes available.
        Posted Mar 16, 2024 - 00:43 PDT

        Update

        Due to issues with multiple underwater cables that handle connectivity to Africa, connectivity for cellular IoT products, Super SIM and Programmable Wireless, in the region may be severely impacted up to being completely down. Impact and recovery time across networks and countries may vary significantly. Repairs to the cable could take considerable time and service may not return to normal until complete. We will continue to monitor and will provide an update within 8 hours or as soon as more information becomes available.
        Posted Mar 15, 2024 - 16:47 PDT

        Update

        Due to issues with multiple underwater cables that handle connectivity in Africa, connectivity for cellular IoT products (Super SIM and Programmable Wireless) in the region may be severely impacted up to being completely down. Impact and recovery times across networks and countries may vary significantly. We will continue to monitor and will provide an update within 4 hours or as soon as more information becomes available.
        Posted Mar 15, 2024 - 13:00 PDT

        Update

        Due to issues with multiple underwater cables that handle connectivity in Africa, connectivity for cellular IoT products (Super SIM and Programmable Wireless) in the region may be severely impacted up to being completely down. Impact and recovery times across networks and countries may vary significantly. We will continue to monitor and will provide an update within 2 hours or as soon as more information becomes available.
        Posted Mar 15, 2024 - 11:02 PDT

        Investigating

        Due to issues with multiple underwater cables that handle connectivity in Africa, connectivity for cellular IoT products (Super SIM and Programmable Wireless) in the region may be severely impacted up to being completely down. Impact and recovery times across networks and countries may vary significantly. We will provide an update in 1 hour or as soon as more information becomes available.
        Posted Mar 15, 2024 - 10:07 PDT
        This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).
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