MMS Delivery Delays to Verizon Wireless USA via Long Code

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to Verizon Wireless USA using long code. This incident has been resolved.

Posted Jul 17, 2021 - 18:25 PDT

Update

We are observing recovery in MMS delivery delays when sending messages to Verizon Wireless USA. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 17, 2021 - 16:33 PDT

Monitoring

Posted Jul 17, 2021 - 16:22 PDT

Update

We are still experiencing MMS delivery delays when sending messages to Version Wireless USA using long code. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 17, 2021 - 14:44 PDT

Update

We are still experiencing MMS delivery delays when sending messages to Version Wireless USA using long code. Our engineers continue to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 17, 2021 - 12:42 PDT

Update

We are experiencing MMS delivery delays when sending messages to Version Wireless USA using long code. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 17, 2021 - 11:44 PDT

Investigating

Our monitoring systems have detected a potential issue with MMS delivery via subset of longcode to Verizon network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 17, 2021 - 11:27 PDT

This incident affected: CARRIER NETWORK (MMS Long Code, North America).