WhatsApp Registration Delays

Incident Report for Twilio

Resolved

WhatsApp registration service is now operating normally and it's operational now.

Posted Sep 29, 2020 - 22:22 PDT

Update

WhatsApp registration service is now operating normally. We will continue to monitor the situation before we mark the incident as fully resolved.

Posted Sep 29, 2020 - 21:42 PDT

Update

WhatsApp registration service is now operating normally. We will continue to monitor the situation before we mark the incident as fully resolved.

Posted Sep 29, 2020 - 21:12 PDT

Monitoring

WhatsApp registration service is now operating normally. We will continue to monitor the situation before we mark the incident as fully resolved.

Posted Sep 29, 2020 - 17:54 PDT

Update

We are addressing the service that is delaying WhatsApp template registrations. We expect to provide another update in 4 hours.

Posted Sep 29, 2020 - 15:56 PDT

Identified

We are addressing the service that is delaying WhatsApp template registrations. We expect to provide another update in 2 hours.

Posted Sep 29, 2020 - 13:36 PDT

Update

We are experiencing issues with the WhatsApp registration service causing a delay in template registration. Our engineering team is investigating the issue. We will provide an update in 2 hours or as soon as more information becomes available.

Posted Sep 29, 2020 - 13:00 PDT

Update

We are experiencing issues with the WhatsApp registration service causing a delay in template registration. Our engineering team is investigating the issue. We will provide an update in 1 hour or as soon as more information becomes available.

Posted Sep 29, 2020 - 12:01 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 29, 2020 - 11:53 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).