Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        Call Quality Issue To and From a Subset Of Twilio Taiwan Phone Numbers

        Incident Report for Twilio

        Resolved

        We are no longer experiencing call quality issues to and from a subset of Twilio Taiwan phone numbers. This incident has been resolved.
        Posted Oct 25, 2025 - 13:53 PDT

        Update

        We are continuing to monitor the call quality issue affecting calls to and from a subset of Twilio Taiwan phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Oct 25, 2025 - 10:12 PDT

        Monitoring

        We have started to see recovery from the call quality issue affecting calls to and from a subset of Twilio Taiwan phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 25, 2025 - 08:11 PDT

        Update

        We are a still investigating the call quality issue to and from a subset of Twilio Taiwan phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 25, 2025 - 07:35 PDT

        Update

        We are continuing to investigate this issue.
        Posted Oct 25, 2025 - 06:40 PDT

        Update

        We continue to investigate the call quality issue to and from a subset of Twilio Taiwan phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 25, 2025 - 06:39 PDT

        Update

        We are observing a call quality issue to and from a subset of Twilio Taiwan phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
        Posted Oct 25, 2025 - 06:30 PDT

        Investigating

        Our monitoring systems have detected a potential issue with a Subset Of Twilio Taiwan Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Oct 25, 2025 - 06:20 PDT
        This incident affected: PROGRAMMABLE VOICE (PSTN).