Issue with WhatsApp Senders Being Offline

Incident Report for Twilio

Resolved

We are no longer experiencing issues with WhatsApp senders being offline status. This incident has been resolved.

Posted Apr 12, 2022 - 16:20 PDT

Monitoring

We are observing recovery for WhatsApp senders being in an offline status. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 12, 2022 - 14:40 PDT

Update

We are still experiencing an issue with WhatsApp senders being offline for a small subset of customers. Our engineers are continuing to work to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Apr 12, 2022 - 03:59 PDT

Update

We are still experiencing an issue with WhatsApp senders being offline for a small subset of customers. Our engineers are continuing to work with our carrier partners to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Apr 11, 2022 - 20:02 PDT

Update

We continue to experience an issue with WhatsApp senders being offline for a small subset of customers. Our engineers are continuing to work with our carrier partners to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 11, 2022 - 16:12 PDT

Update

We are still experiencing an issue with WhatsApp senders being offline for a small subset of customers. Our engineers are continuing to work with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 11, 2022 - 14:12 PDT

Update

We are experiencing an issue with WhatsApp senders being offline for a small subset of customers. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 11, 2022 - 12:46 PDT

Investigating

Our monitoring systems have detected a potential issue with WhatsApp senders being offline. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 11, 2022 - 12:44 PDT

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).