Some Customers Experiencing Issues Querying Messaging Insight Data

Incident Report for Twilio

Resolved

Messaging Insight was degraded for 2 days between March 6th at 23:13 UTC and March 8th at 21:57 UTC. During this period, customers may have experienced issues pulling Messaging Insight data. The issue has now been resolved.

Posted Mar 08, 2024 - 15:09 PST

Update

We are currently investigating issues pulling Messaging Insight data for some customers on March 3rd. We expect to provide another update in 2 hours.

Posted Mar 08, 2024 - 13:36 PST

Update

We are currently investigating issues pulling Messaging Insight data for some customers on March 3rd. We expect to provide another update in 1 hour.

Posted Mar 08, 2024 - 12:23 PST

Investigating

Our monitoring systems have detected a potential issue with Messaging Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 08, 2024 - 12:01 PST

This incident affected: PROGRAMMABLE MESSAGING (Messaging Insights).