Calls to Some Twilio Mexico Numbers Failing

Incident Report for Twilio

Resolved

We have resolved call failures to Twilio Mexico phone numbers beginning with +521XXX. Programmable Voice is operating normally at this time.

Posted Aug 19, 2020 - 16:55 PDT

Update

We are still monitoring to ensure a full recovery for inbound calls to Twilio Mexico phone numbers beginning with +521XXX. We expect to provide another update in an hour or sooner when there is more information to share.

Posted Aug 19, 2020 - 15:40 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio Mexico phone numbers beginning with +521XXX, for the last 20 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 min or sooner when there is more information to share.

Posted Aug 19, 2020 - 15:07 PDT

Update

We are observing a number of call failures to Twilio Mexico phone numbers beginning with +521XXX. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 19, 2020 - 14:04 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 19, 2020 - 13:42 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).