Super SIM Network Connectivity Issues

Incident Report for Twilio

Resolved

The issue affecting Super SIM connectivity issues has been resolved, and the service is functioning normally at this time.

Posted Dec 16, 2020 - 00:33 PST

Monitoring

Our engineering team has put in a fix to address the issue causing connectivity issues with one of our partners. We are seeing recovery and are continuing to monitor for service performance. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Dec 16, 2020 - 00:04 PST

Update

We are experiencing Super SIM connectivity issues with one of our partners. Some devices may have experienced a loss in connectivity and may not be able to re-connect to the network successfully. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Dec 15, 2020 - 23:56 PST

Investigating

Our monitoring systems have detected a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 15, 2020 - 23:45 PST