SMS Delivery Delays To Multiple US Networks Causing Delays in Authy 2FA and Verify Retry Attempts

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays with Authy 2FA and Verify to multiple US networks. This incident has been resolved.

Posted Dec 06, 2021 - 23:27 PST

Update

We continue to observe a recovery in SMS delivery delays with Authy 2FA and Verify to multiple US networks. We will continue to monitor the service to ensure a full recovery and will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 06, 2021 - 21:40 PST

Monitoring

We are observing a recovery in SMS delivery delays with Authy 2FA and Verify to multiple US networks and will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 06, 2021 - 19:55 PST

Update

We are investigating intermittent SMS delivery delays with Authy 2FA and Verify to multiple US networks. This is only impacting retry attempts, and not initial messages. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 06, 2021 - 18:00 PST

Update

We are investigating intermittent SMS delivery delays with Authy 2FA and Verify to multiple US networks. This is only impacting retry attempts, and not initial messages. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 06, 2021 - 17:02 PST

Update

We are investigating intermittent SMS delivery delays with Authy 2FA to multiple US networks. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 06, 2021 - 16:44 PST

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Multiple US Networks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 06, 2021 - 16:09 PST

This incident affected: ACCOUNT SECURITY (Authy 2FA, Verify) and CARRIER NETWORK (SMS Long Code, North America).