SMS Delivery Delay To AT&T Network In United States Over A Subset Of Short Code And Toll Free Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays to the AT&T network over a subset of short codes and toll free numbers in the United States. This incident has been resolved

Posted Nov 08, 2023 - 20:52 PST

Monitoring

We have observed a recovery from the SMS delivery delays to the AT&T network over a subset of short codes and toll free numbers in the United States. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 08, 2023 - 19:09 PST

Update

We are still experiencing SMS delivery delays to the AT&T network over a subset of short codes and toll free numbers in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 08, 2023 - 17:40 PST

Investigating

We are experiencing SMS delivery delays to the AT&T network over a subset of short codes and toll free numbers in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 08, 2023 - 16:40 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America, SMS Toll-Free, North America).