MMS Delivery Failures Towards US Sprint Over a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery failures over a subset of short codes towards US - Sprint. This incident has been resolved.

Posted Jul 28, 2022 - 20:53 PDT

Monitoring

We are observing recovery in MMS delivery failures over a subset of short codes towards US - Sprint. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 28, 2022 - 19:01 PDT

Update

We are continuing to experience MMS delivery failures over a subset of short codes towards US - Sprint. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Jul 28, 2022 - 05:36 PDT

Update

We are still experiencing MMS delivery failures over a subset of short codes towards US - Sprint. Our engineers continue to work with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 27, 2022 - 21:37 PDT

Update

We are continuing to work with US - Sprint to resolve the issue with MMS delivery failures over a subset of short codes. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 27, 2022 - 17:45 PDT

Update

We are continuing to work with US - Sprint to resolve the issue with MMS delivery failures over a subset of short codes. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 27, 2022 - 15:47 PDT

Investigating

We are experiencing MMS delivery failures over a subset of short codes towards US - Sprint. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 27, 2022 - 14:50 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).