Inbound Call Failures to a Subset of Twilio Mexican Phone Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing call failures to a subset of Twilio Mexican phone numbers. This incident is now resolved.

Posted Feb 23, 2021 - 02:30 PST

Monitoring

We have started seeing recovery on call failures to a subset of Twilio Mexican phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 23, 2021 - 00:29 PST

Update

We are still observing call failures to a subset of Twilio Mexican phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 22, 2021 - 22:59 PST

Update

We are still observing call failures to a subset of Twilio Mexican phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 22, 2021 - 21:10 PST

Investigating

We are observing call failures to a subset of Twilio Mexican phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 22, 2021 - 20:21 PST

This incident affected: CARRIER NETWORK (Voice, Latin America).