SMS Delivery Reports Delay to Multiple Networks in the US from a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending to multiple networks in the US from a subset of short codes.. This incident has been resolved.

Posted May 02, 2024 - 00:41 PDT

Monitoring

We are observing recovery in receiving message delivery reports when sending to multiple networks in the US from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 01, 2024 - 23:50 PDT

Update

We continue experiencing delays in receiving message delivery reports when sending to multiple networks in the US from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted May 01, 2024 - 16:43 PDT

Update

We are still experiencing delays in receiving message delivery reports when sending to multiple networks in the US from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted May 01, 2024 - 12:42 PDT

Update

We are still experiencing delays in receiving message delivery reports when sending to multiple networks in the US from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 01, 2024 - 10:42 PDT

Investigating

We are experiencing delays in receiving message delivery reports when sending to multiple networks in the US from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 01, 2024 - 09:43 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).