SMS Delivery Receipt Delays to Multiple Networks in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending to multiple networks in Brazil. This incident has been resolved.

Posted Nov 21, 2023 - 11:47 PST

Monitoring

We are observing recovery in delivery report delays when sending to multiple networks in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available.

Posted Nov 21, 2023 - 09:50 PST

Update

We are still experiencing delays in receiving message delivery reports when sending to multiple networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 21, 2023 - 06:10 PST

Update

We continue to experience delays in receiving message delivery reports when sending to multiple networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 21, 2023 - 06:00 PST

Investigating

We are experiencing delays in receiving message delivery reports when sending to multiple networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 21, 2023 - 05:15 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).