SMS Delivery Delays to CTBC Cellular in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays to CTBC Brazil. This incident has been resolved.

Posted Sep 17, 2020 - 19:13 PDT

Monitoring

We are observing recovery in SMS delivery delays to CTBC Cellular in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or sooner once more information becomes available.

Posted Sep 17, 2020 - 17:53 PDT

Update

We are experiencing message delivery delays to CTBC Brazil. Our engineers are working with our carrier partners to resolve the issue. We will provide an update in an hour or as soon as we have more information.

Posted Sep 17, 2020 - 15:54 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 17, 2020 - 15:49 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).