Delays in retrieving message logs

Incident Report for Twilio

Resolved

All processing is caught up and all systems are working as designed.

Posted Nov 21, 2018 - 16:35 PST

Update

Our engineering team continues to work and is making progress on the recovery of delayed customer logs that some customers might be experiencing.

Posted Nov 21, 2018 - 12:50 PST

Update

Our engineering team continues to work on the recovery of delayed customer logs that some customers might be experiencing.

Posted Nov 21, 2018 - 10:48 PST

Identified

We’ve identified a problem which may impact a small percentage of customers, resulting in a delay in showing customers message logs on the Twilio dashboard and REST API. This problem does not affect message delivery. Engineering is engaged and working to resolve the problem.

Posted Nov 21, 2018 - 09:40 PST

This incident affected: TWILIO PLATFORM (Billing).