SMS Delivery Delays from Twilio to Outremer Telecom French Guiana (Guadeloupe)

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from Twilio to Outremer Telecom network subscribers in French Guiana (Guadeloupe) is operating normally.

Posted Jul 18, 2026 - 05:34 PDT

Monitoring

We have observed a recovery in SMS delivery from Twilio to Outremer Telecom network subscribers in Guadeloupe and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 18, 2026 - 04:01 PDT

Identified

Twilio customers may be experiencing SMS delivery delays from Twilio to Outremer Telecom network subscribers in French Guiana (Guadeloupe). Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 18, 2026 - 03:37 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays from Twilio to Outremer Telecom network subscribers in French Guiana (Guadeloupe). Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 18, 2026 - 02:42 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).