Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Delays in accessing recordings
Incident
Report for Twilio
Resolved
We have re-processed all possible recordings that failed between 5/9 10:48am PT and 5/9 11:31am PT. We are notifying directly those customers who have failed recordings during the incident period that we were not able to recover.
Update
We are continuing to reprocess recordings that failed between 5/9 10:48am PT and 5/9 11:31am PT, however a significant number of recordings will not be recoverable. We expect the recovery to be completed by 5/10 9:00pm and we will be updating impacted customers directly for recordings that cannot be recovered. All services remain fully operational at this time.
Update
We are continuing to reprocess recordings that failed between 10:48am PT and 11:31am PT, however a significant number of recordings will not be recoverable. We will be updating impacted customers directly for recordings that cannot be recovered. All services remain fully operational at this time.
Monitoring
We are experiencing delays reprocessing recordings that failed to upload between 10:48am PT and 11:31am PT and expect them to be available by 11pm PT
This incident affected: PROGRAMMABLE VOICE (Recording).