Status
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Delays in accessing recordings
Incident Report for Twilio
Resolved
We have re-processed all possible recordings that failed between 5/9 10:48am PT and 5/9 11:31am PT. We are notifying directly those customers who have failed recordings during the incident period that we were not able to recover.
Posted 7 months ago. May 11, 2017 - 00:10 PDT
Update
We are continuing to reprocess recordings that failed between 5/9 10:48am PT and 5/9 11:31am PT, however a significant number of recordings will not be recoverable. We expect the recovery to be completed by 5/10 9:00pm and we will be updating impacted customers directly for recordings that cannot be recovered. All services remain fully operational at this time.
Posted 7 months ago. May 10, 2017 - 11:18 PDT
Update
We are continuing to reprocess recordings that failed between 10:48am PT and 11:31am PT, however a significant number of recordings will not be recoverable. We will be updating impacted customers directly for recordings that cannot be recovered. All services remain fully operational at this time.
Posted 7 months ago. May 09, 2017 - 23:57 PDT
Monitoring
We are experiencing delays reprocessing recordings that failed to upload between 10:48am PT and 11:31am PT and expect them to be available by 11pm PT
Posted 7 months ago. May 09, 2017 - 18:24 PDT
This incident affected: Programmable Voice (Recording).