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        SMS Delivery Failures on a subset of messages sent to China

        Incident Report for Twilio

        Resolved

        This incident has been resolved.
        Posted May 19, 2020 - 19:04 PDT

        Update

        We are continuing to monitor for any further issues.
        Posted May 19, 2020 - 19:04 PDT

        Monitoring

        We are observing recovery in whitelisted template SMS message delivery to China. We will continue to monitor this situation and will provide an update as soon as more information becomes available.
        Posted May 19, 2020 - 18:10 PDT

        Investigating

        We are observing messages delivery failures on whitelisted template SMS messages sent to China. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
        Posted May 19, 2020 - 17:50 PDT
        This incident affected: CARRIER NETWORK (SMS, APAC).
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