Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Elevated HTTP 500 Errors for Programmable Fax
      Incident Report for Twilio
      Resolved
      The issue causing elevated HTTP 500 errors for Programmable Fax REST API requests has been resolved, and the service is operating normally at this time.
      Posted Nov 19, 2020 - 06:51 PST
      Update
      We are continuing to monitor to ensure full recovery of the service. We will provide another update in 30 minutes, or as soon as more information becomes available.
      Posted Nov 19, 2020 - 06:30 PST
      Monitoring
      We are seeing recovery for in HTTP 500 errors for Programmable Fax. We'll continue monitoring and update this post if new information becomes available.
      Posted Nov 19, 2020 - 05:59 PST
      Update
      We continue to work on the issue of elevated HTTP 500 errors for Programmable Fax. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted Nov 19, 2020 - 04:11 PST
      Investigating
      We are investigating an elevated rate of HTTP 500 errors for Programmable Fax. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
      Posted Nov 19, 2020 - 01:42 PST
      Monitoring
      We have identified and remediated the cause of elevated HTTP 500 errors for Programmable Fax. Programmable Fax is now operating normally. We will continue to monitor the situation before we mark the incident as fully resolved.
      Posted Nov 19, 2020 - 00:02 PST
      Update
      We are continuing to work on the issue of elevated HTTP 500 errors for Programmable Fax. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted Nov 18, 2020 - 23:28 PST
      Update
      We are currently investigating an elevated rate of HTTP 500 errors for Programmable Fax. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
      Posted Nov 18, 2020 - 22:27 PST
      Update
      We are currently investigating an elevated rate of HTTP 500 errors for Programmable Fax. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
      Posted Nov 18, 2020 - 22:26 PST
      Investigating
      Our monitoring systems have detected a potential issue with Programmable Fax. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Nov 18, 2020 - 22:15 PST