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        SMS Delivery Failures on AT&T US over Twilio US Toll-Free Numbers

        Incident Report for Twilio

        Resolved

        We are no longer experiencing delivery failures to AT&T US over Twilio US Toll-Free Numbers. This incident has been resolved.
        Posted Nov 22, 2020 - 02:37 PST

        Monitoring

        We are observing successful SMS delivery AT&T US over Twilio US Toll-Free Numbers for the last 60 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Nov 22, 2020 - 01:02 PST

        Update

        We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Nov 21, 2020 - 23:02 PST

        Investigating

        We are experiencing delivery failures sending from US Toll-Free Numbers to AT&T US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Nov 21, 2020 - 22:02 PST
        This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).