Intermittent Dequeue Call Drops Issues

Incident Report for Twilio

Resolved

Call drops and failures are operating normally at this time. Therefore, we're resolving this incident post.

Posted Jun 20, 2023 - 11:15 PDT

Monitoring

We have identified the issue with call drops and failures, and have started to see recovery. Customers using the instruction in their call flow may have experienced issues including call drops and failures to bridge calls. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 20, 2023 - 10:43 PDT

Update

We are investigating dequeue calls drop issues. Customers may experience calls dropped very shortly after connecting. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 20, 2023 - 09:14 PDT

Investigating

Our monitoring systems have detected a potential issue with dequeue calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 20, 2023 - 08:47 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Queue US1).