Inbound SMS Delivery Failures to a Subset of Phone Numbers in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to a subset of phone numbers in Brazil. This incident has been resolved.

Posted Dec 02, 2024 - 05:51 PST

Monitoring

We are observing successful SMS delivery to a subset of Twilio phone numbers in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 02, 2024 - 03:47 PST

Update

We continue to experience inbound SMS delivery failures to a subset of phone numbers in Brazil . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 02, 2024 - 02:02 PST

Investigating

We are experiencing inbound SMS delivery failures to a subset of phone numbers in Brazil . Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 02, 2024 - 01:08 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).