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Issues related to Twilio’s Software
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    Issues found outside of Twilio’s Network
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        Super SIM Network Connectivity Issues

        Incident Report for Twilio

        Resolved

        Super SIM network connectivity issue for 2G, 3G and 4G/LTE has been resolved and the services are operating normally at this time.
        Posted Apr 23, 2021 - 18:25 PDT

        Monitoring

        We are now seeing recovery of the network connectivity issue for 2G, 3G and 4G/LTE. We are continuing to monitor for service stability. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 23, 2021 - 16:27 PDT

        Update

        Some Super SIM customers may be seeing prolonged time to connect or failures for 2G and 3G traffic. We see that 4G/LTE traffic has recovered. Our team is actively working to restore the service with our partner. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Apr 23, 2021 - 13:10 PDT

        Update

        Some Super SIM customer may be seeing prolonged time to connect to networks where we could see recovery for LTE traffic but still 2G and 3G traffic are impacted. Our team is actively working to restore the service with our partner. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Apr 23, 2021 - 05:10 PDT

        Update

        Some Super SIM customer may be seeing prolonged time to connect to networks. Our team is actively working to restore the service with our partner. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Apr 23, 2021 - 01:05 PDT

        Update

        Some Super SIM customer may be seeing prolonged time to connect to networks. Our team is actively working to restore the service with our partner. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 22, 2021 - 22:58 PDT

        Identified

        Some Super SIM customer may be seeing prolonged time to connect to networks. Our team is actively working to restore the service with our partner. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Apr 22, 2021 - 21:58 PDT