SMS Delivery Delays to Multiple Networks in Italy

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery when sending messages to Italy Networks. This incident has been resolved.

Posted Oct 14, 2025 - 09:07 PDT

Monitoring

We are observing recovery in SMS delivery when sending messages to Italy Networks. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 14, 2025 - 07:15 PDT

Investigating

We are experiencing delays in receiving message delivery reports when sending SMS to Italy. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 14, 2025 - 06:14 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).