SMS Delivery Delays to Mexico From Registered Sender IDs

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Mexico from registered sender IDs. This incident has been resolved.

Posted Jun 30, 2023 - 03:35 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Mexico from registered sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 30, 2023 - 01:41 PDT

Update

We continue to experience SMS delivery delays when sending messages to Mexico from registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 30, 2023 - 01:20 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Mexico from registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

This is related to a previous incident: https://status.twilio.com/incidents/gdcppb44g2kv that had been marked as resolved.

Posted Jun 30, 2023 - 00:20 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).