Garbled incoming SMS Messages from Verizon Handsets

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Aug 21, 2019 - 13:19 PDT

Monitoring

We have seen a recovery with this issue involving garbled SMS bodies. We will continue to monitor and provide an update when the issue is fully resolved.

Posted Aug 21, 2019 - 11:54 PDT

Identified

We have identified the issue and are working with our carrier partner to resolve it.

Posted Aug 21, 2019 - 10:41 PDT

Update

We are continuing to investigate this issue. Next update within an hour.

Posted Aug 21, 2019 - 09:46 PDT

Investigating

We are currently experiencing an intermittent issue where incoming SMS messages from Verizon handsets have garbled message bodies. This issue is currently only affecting long code phone numbers. We are actively investigating the incident. Next update within 30 minutes.

Posted Aug 21, 2019 - 09:11 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).