Twilio Status Page
Check here for updates about Twilio’s service availability and the status of telecom carriers globally.
Subscribe to get real-time updates via email, RSS, Slack, and more.
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
MAINTENANCE UPDATE NOTIFICATIONS
UPCOMING CARRIER MAINTENANCE
External carriers notify us when they are conducting maintenance.
Subscribe for updates so you’ll know ahead of time about their potential service disruptions.
SYSTEM METRICS
Stay up to date on the speed at which you connect.
Know more, so you can do more.
Garbled incoming SMS Messages from Verizon Handsets
Incident Report for Twilio
Resolved
This incident has been resolved.
Posted about 1 month ago. Aug 21, 2019 - 13:19 PDT
Monitoring
We have seen a recovery with this issue involving garbled SMS bodies. We will continue to monitor and provide an update when the issue is fully resolved.
Posted about 1 month ago. Aug 21, 2019 - 11:54 PDT
Identified
We have identified the issue and are working with our carrier partner to resolve it.
Posted about 1 month ago. Aug 21, 2019 - 10:41 PDT
Update
We are continuing to investigate this issue. Next update within an hour.
Posted about 1 month ago. Aug 21, 2019 - 09:46 PDT
Investigating
We are currently experiencing an intermittent issue where incoming SMS messages from Verizon handsets have garbled message bodies. This issue is currently only affecting long code phone numbers. We are actively investigating the incident. Next update within 30 minutes.
Posted about 1 month ago. Aug 21, 2019 - 09:11 PDT
This incident affected: CARRIER NETWORK (SMS Long Code, North America).